Validating your Account

Before funding your account we need you to validate your account by providing evidence of your identity and bank details. There are two reasons for this: one is legal, the other is practical.

Legal: DODAQ is obliged by law to establish the identity of its customers.

Practical: both DODAQ and you are much safer when we agree at the outset the repayment destination of your funds for when you eventually sell your diamonds and withdraw your money.

Validating your account

There are two ways to validate your account. We prefer you to do it online, through our website. However, we offer a backup postal method for those clients who cannot validate online.

If you are comfortable using a scanner, and if you have the correct documents at hand, it should only take 15 minutes of your time. Your details will then be reviewed, and we will update you by email.

Validating online (preferred method)

To validate online, log into your DODAQ account, select Account Validation and follow the prompts.

We will ask you to upload scanned images of the following documents:

Proof of your appearance. Your passport, or a national identity card/driver's license with a clearly visible photograph.
Proof of your bank account. A recent bank statement from the linked bank account you will use to fund your DODAQ account. The statement must show your name & address, your bank's name, and your bank account number & branch code/IBAN/sort code. The bank statement is required to ensure the name and address of the account holder matches that of the user registering. We do not need to see any account transactions or balances.
Company/trust accounts only: Proof of the legal entity. Your certificate of incorporation, state trading license or a similar document proving the validity of the legal entity.

For a video demonstration of the procedure click here

Validating by post

If you would prefer to validate by post please email support@dodaq.com and request a ID verification form. Complete the first part, attach a photo of yourself, and have your bank manager complete the second part and stamp it. Then mail it to us using the address on the form.

We recommend you send the form by recorded delivery, but we accept ordinary post too.

Note: You must send us the original form and photograph (not photocopies).

We will email you as soon as your validation process is complete.

Your rights

Under Belgian and European law you are entitled to proper protection of your property, privacy and confidentiality provided you are a real person with a real identity and are not concealing the proceeds of serious crime.

In the event that your own country adopts illiberal policies toward diamond ownership and seeks to apply new rules, amounting to confiscation or a breach of your right to confidentiality, then subject to force majeure obligations DODAQ will not co-operate and will instead seek to defend your property rights in accordance with the Belgian law.

Provided your identity has been properly validated the Belgian authorities generally consider themselves obliged not to disclose your financial details unless you are under justifiable investigation for crimes which are universally considered repugnant (e.g. organised and violent crime).

If you are thinking of concealing the proceeds of crime on DODAQ

DODAQ insists all your deposits come from the permanently linked bank account and allows no transfers between DODAQ accounts.
DODAQ will only allow you to withdraw money directly to the linked account, which in ordinary circumstances is the account from which all your deposits have been made.
DODAQ data records provide detailed transactional histories maintained indefinitely. We periodically develop new analytical tools to monitor the detection of layering.
If DODAQ detects suspicious behaviour in a money laundering context it is obliged to report you to the authorities without notifying you.
DODAQ co-operates with the criminal investigations of respected national governments.

NOTE:

We do not accept documents emailed

Email has two problems: it is unsecure, and it cannot guarantee that the sender is who they say they are. By uploading your documents via our website, we solve both these problems. The transmission of your documents are protected using high security encryption techniques, and allows us to reliably match the document to the owner of the account.

Please be patient!

All account validations are checked and reviewed manually before being confirmed on our system. Once you send us your documents, please allow 3 working days for us to process them. It will take longer if you send your documents by post.

If after that time you haven't heard anything, please check your email account. If we cannot validate your account straight away for any reason, we will always email you with details of the problem and how to proceed.

If you still have concerns, please contact us.

Remember you cannot fund and trade before validating your account

For most people the validation process is smooth and easy. However, we have customers from many countries, banking with many different banks, all of whom have different identity documents, bank statements, and bank transfer details. It is impossible for us to plan for every circumstance in advance, so if you are having any difficulties please contact us. We will always need to establish your identity, but we will be both helpful and pragmatic about how that is accomplished.

DODAQ

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